System status

Status

Live status of every cupid visual service brands rely on, with 90-day uptime and past incidents.

All systems operational

There are no known issues right now.

Last updated: Oct 9, 2026, 2:38 PM

Components

  • No issues
  • Degraded
  • Outage
  • Web app

    Studio, library and account screens

    Operational

    90 days ago99.99% uptime
  • Image generation

    Product visuals from presets

    Operational

    90 days ago99.94% uptime
  • Video generation

    Product videos and short clips

    Operational

    90 days ago99.93% uptime
  • Payments (Creem)

    Subscriptions and top-up packs

    Operational

    90 days ago99.98% uptime
  • Email notifications

    Generation, billing and account emails

    Operational

    90 days ago99.98% uptime
  • Sign-in and accounts

    Sign-in, sign-up and sessions

    Operational

    90 days ago100.00% uptime

Hover or tap a day for details.

Planned maintenance

  • Database maintenance

    Oct 13, 2026, 3:00 AM – 3:30 AM (Istanbul time)

    We're upgrading our database infrastructure. Sign-in and the studio may be unresponsive for a few minutes; generations already in progress are not affected.

    Affected: Web app, Sign-in and accounts

Past incidents

  • Delayed notification emails

    Oct 4, 2026 · Affected: Email notifications

    Degraded · resolved in 52 min
    1. Resolved · 10:52 AM

      Emails are arriving on time again. This incident is resolved.

    2. Monitoring · 10:38 AM

      Pending emails have been delivered; we're monitoring delivery times.

    3. Identified · 10:19 AM

      We found a queue backlog at our email provider. Visuals are still being created normally in the studio.

    4. Investigating · 10:00 AM

      We've had reports that "your visual is ready" emails are arriving late and are looking into it.

  • Delayed top-up packs

    Sep 9, 2026 · Affected: Payments (Creem)

    Degraded · resolved in 41 min
    1. Resolved · 4:41 PM

      All pending payments were processed and allowances added to accounts. This incident is resolved.

    2. Identified · 4:14 PM

      Confirmations from our payment provider are delayed. No payments were lost; allowances will be added automatically once confirmed.

    3. Investigating · 4:00 PM

      We noticed image and video allowances showing up late after some payments and are investigating.

  • Image and video generation outage

    Aug 23, 2026 · Affected: Image generation, Video generation, Web app

    Outage · resolved in 1 h 11 min
    1. Resolved · 8:11 PM

      All generations are completing on time. This incident is resolved.

    2. Monitoring · 7:48 PM

      The provider has restored service. Queued generations are completing in order.

    3. Identified · 7:12 PM

      We identified an outage at our AI provider. Failed generations are refunded to your allowance automatically.

    4. Investigating · 7:00 PM

      New generations are not starting. We're investigating.

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