System status
Status
Live status of every cupid visual service brands rely on, with 90-day uptime and past incidents.
All systems operational
There are no known issues right now.
Last updated: Oct 9, 2026, 2:38 PM
Components
- No issues
- Degraded
- Outage
Web app
Studio, library and account screens
Operational
90 days ago99.99% uptimeImage generation
Product visuals from presets
Operational
90 days ago99.94% uptimeVideo generation
Product videos and short clips
Operational
90 days ago99.93% uptimePayments (Creem)
Subscriptions and top-up packs
Operational
90 days ago99.98% uptimeEmail notifications
Generation, billing and account emails
Operational
90 days ago99.98% uptimeSign-in and accounts
Sign-in, sign-up and sessions
Operational
90 days ago100.00% uptime
Hover or tap a day for details.
Planned maintenance
Database maintenance
Oct 13, 2026, 3:00 AM – 3:30 AM (Istanbul time)
We're upgrading our database infrastructure. Sign-in and the studio may be unresponsive for a few minutes; generations already in progress are not affected.
Affected: Web app, Sign-in and accounts
Past incidents
- Degraded · resolved in 52 min
Delayed notification emails
Oct 4, 2026 · Affected: Email notifications
Resolved · 10:52 AM
Emails are arriving on time again. This incident is resolved.
Monitoring · 10:38 AM
Pending emails have been delivered; we're monitoring delivery times.
Identified · 10:19 AM
We found a queue backlog at our email provider. Visuals are still being created normally in the studio.
Investigating · 10:00 AM
We've had reports that "your visual is ready" emails are arriving late and are looking into it.
- Degraded · resolved in 41 min
Delayed top-up packs
Sep 9, 2026 · Affected: Payments (Creem)
Resolved · 4:41 PM
All pending payments were processed and allowances added to accounts. This incident is resolved.
Identified · 4:14 PM
Confirmations from our payment provider are delayed. No payments were lost; allowances will be added automatically once confirmed.
Investigating · 4:00 PM
We noticed image and video allowances showing up late after some payments and are investigating.
- Outage · resolved in 1 h 11 min
Image and video generation outage
Aug 23, 2026 · Affected: Image generation, Video generation, Web app
Resolved · 8:11 PM
All generations are completing on time. This incident is resolved.
Monitoring · 7:48 PM
The provider has restored service. Queued generations are completing in order.
Identified · 7:12 PM
We identified an outage at our AI provider. Failed generations are refunded to your allowance automatically.
Investigating · 7:00 PM
New generations are not starting. We're investigating.
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